demo.synderapp.com with live Stripe (mzkt.by) + QuickBooks Online integration.The Update button is permanently blocked by a JS loading state that never resolves. A hidden spinner (fa-spinner) remains in the DOM across 29+ form fields. Users can change settings but can never save them.
When Auto-import is OFF, the Auto-sync toggle shows this cryptic label with zero explanation. User doesn't know why it's disabled or that turning on Auto-import is the fix.
Two completely different messages for the same concept (plan-gated features). Neither mentions which plan is needed or what it costs.
Clicking the "Update" button on any settings tab. The page has a permanent loading state (29 hidden spinners in the DOM that never resolve). Blocking the save entirely.
Toggle Auto-import to OFF. The Auto-sync section changes to show this label instead of the On/Off toggle.
Visible by default next to the "Apply location" toggle on the General tab. The toggle is ON/OFF but there's an inline "Upgrade to use" label.
Visible by default when opening the Product mapping tab. The entire tab content is replaced by this message.
Present in the DOM but hidden. Surfaced when QuickBooks has the "classes" feature enabled but no classes have been created yet.
| Setting | State | Type | Helper Copy |
|---|---|---|---|
| 📋 General Tab | |||
| Auto-import | ON | Toggle |
If you enable this setting (recommended), from now on, Synder will fetch all data from your payment/ecommerce platform. To get past data, please go to Import historical data page>>
⚠️ "(recommended)" but ships ON — inconsistent with description implying it might be off
|
| Auto-sync | OFF | Toggle |
If enabled (recommended), from now on, all new transactions will be synced to your books automatically. If you disable Auto-import setting, Auto-sync won't work.
⚠️ Says "(recommended)" but defaults to OFF. Dependency note is buried in helper text. When Auto-import is OFF, shows "Turn on auto-sync" with no context.
|
| Skip synchronization of duplicated transactions | ON | Toggle |
If enabled, the already existing transactions in your company will be skipped in the synchronization.
|
| Process transactions in multiple currencies | ON | Toggle |
If disabled, Synder will only sync transactions matching your accounting platform home currency. Other transactions will be skipped.
|
| Archive Pending transactions after set number of days | OFF | Toggle |
If enabled, Synder will automatically archive transactions that remain in Pending status for longer than the specified number of days.
|
| Apply location | OFF | Toggle |
It is an option to assign a location to each transaction.
"Upgrade to use"
⚠️ No plan name mentioned. Vague upsell copy.
|
| Sync payments without invoices as | Sales receipts | Dropdown |
Use this setting to post your Stripe payments not linked to invoices as Deposits or Sales Receipts. You can then apply deposits to invoices manually. Learn more >>
|
| Balance Reserve account | Balance Reserve | Dropdown |
Stripe reserves are funds that Stripe withholds/returns from/to a seller's payouts for various reasons. Learn more >>
|
| 💰 Sales Tab | |||
| Clearing account | Stripe mzkt.by | Dropdown |
Clearing account represents the payment processor in your books. All synced transactions will be deposited here. Learn more >>
|
| Payment Method | Stripe | Dropdown |
This Payment Method will be set for QuickBooks Sales Receipts, Refund Receipts, Payments and Expenses.
|
| Enable QuickBooks Doc Numbers | OFF | Toggle |
By enabling this configuration your transactions will follow the standard QuickBooks Doc Number sequence.
|
| Apply generic customer | OFF | Toggle |
It is an option to assign a generic customer instead of sending over each customer on sales transaction individually.
|
| Generic customer (conditional) | — | Dropdown |
If the generic customer setting is "ON", choose or type in a name to be used. All of your transactions will be synchronized under the default customer name.
|
| Applied Balance Account | Stripe sales | Dropdown |
Used to record Stripe customer applied balances when they reduce an invoice or payment total. Synder uses this account to create and map the 'Stripe applied balance' product.
|
| Discount product account | — | Dropdown |
Select an account from the books that will be used when creating a new discount product.
|
| Sync discounts as products | OFF | Toggle |
Any discount will be synced as an additional product with default "Stripe discount" name or discount name from the integration (if any).
|
| 🧾 Invoices Tab | |||
| Apply payments to unpaid Invoice/Bill transactions | OFF | Toggle |
Payment will be applied to the matching unpaid Invoice/Bill transaction.
|
| Cancel sync if there is no matching open invoice found for a payment | OFF | Toggle |
If you enable this setting, Synder will search across the existing invoices in your books and if the matching invoice doesn't exist, it will cancel synchronization.
|
| Sync unpaid (open) invoices | OFF | Toggle |
This setting allows you to sync open invoices with your accounting system. Once received, the payment will be automatically attached to the corresponding invoice and the invoice will be marked as paid. Learn more >>
|
| Sync zero invoices | OFF | Toggle |
Enable this setting to import and sync invoices where all line amounts are 0 and the totals are 0. Learn more >>
|
| 📦 Products/Services Tab | |||
| Record transactions with | Original | Dropdown | product/service name and SKU (if any).
⚠️ Fragment — no full sentence, no context
|
| If matching product NOT found | Create new product | Dropdown | (no helper text)
⚠️ Missing helper text — "Cancel synchronization" option needs explanation of what happens to the transaction
|
| Created product type | Non-inventory | Dropdown | (no helper text) |
| Inventory management | OFF | Toggle |
You can configure the application to create inventory products in your books. Synder will create a new inventory product if no product with the same name exists.
|
| Income account | Stripe sales | Dropdown | Track the sales of the inventory product on this account. |
| Inventory Asset account | Inventory Asset | Dropdown | This account will be used to track the cost of purchased products. |
| Cost of goods sold account | Cost of Goods Sold | Dropdown | Cost of inventory items will be tracked on this account. |
| Inventory adjustment account | Inventory Shrinkage | Dropdown | This account will be used to adjust inventory in case of shrinkage or different write-offs. |
| Inventory start date | Use the transaction date | Dropdown | Select the inventory start date that Synder will use when creating the new inventory product. Please note that posting sales of inventory products, which occurred before the inventory start date, may lead to incorrect inventory values. |
| Initial Quantity on Hand | Use the quantity of sold items | Dropdown | Select the initial Quantity on Hand that Synder will use when creating the new inventory product. |
| Get product name from a description | OFF | Toggle | When "ON", Synder will be taking a product name from a description of transaction or order. |
| 🔗 Product Mapping Tab | |||
| (Entire tab) | — | Upsell |
"This feature is available on higher plans. Upgrade plan"
If your product names match between your sales integration and your accounting integration, Synder will match them automatically. You can map your products here if you want to override this or if names don't match.
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| 🏛️ Taxes Tab | |||
| Apply Taxes | ON | Toggle | Tax details of your transactions will be recorded as an additional product line in QuickBooks. |
| Apply generic tax code | OFF | Toggle | (no helper text)
⚠️ Missing helper — what does "generic tax code" mean?
|
| Default tax code | — | Dropdown | (no helper text) |
| 💸 Fees Tab | |||
| Clearing account | Stripe mzkt.by | Dropdown | Clearing account represents the payment processor in your books. All synced transactions will be deposited here. Learn more >> |
| Vendor | Stripe | Dropdown |
App will use this QuickBooks Vendor for Stripe fees. Select available vendor or type new one.
⚠️ "App" — should be "Synder" (inconsistent voice)
|
| Category | Stripe fees | Dropdown |
Stripe fees are considered an expense. Please, specify a category to which Stripe fees will be applied.
|
| 💸 Application Fees Tab | |||
| Clearing account | Stripe mzkt.by | Dropdown | Clearing account represents the payment processor in your books. All synced transactions will be deposited here. Learn more >> |
| Category | Stripe Other fees | Dropdown |
Stripe application fees are considered an expense. Please, specify a category to which Stripe application fees will be applied.
|
| 📊 Expenses Tab | |||
| Clearing account | Stripe mzkt.by | Dropdown | Clearing account represents the payment processor in your books. All synced transactions will be deposited here. Learn more >> |
| Category | Stripe expenses | Dropdown |
It specifies the category to which Stripe expenses are applied.
⚠️ "It specifies" — who is "it"? Impersonal voice different from other tabs
|
| Generic Vendor | OFF | Toggle |
Enable this option to assign a generic vendor to each transaction instead of sending over each vendor on expense transaction individually. (E.g. Vendor name: Stripe)
|
| Generic Vendor Name | Stripe | Dropdown |
Choose or type in a name to be used. All of your transactions will be synchronized under the generic vendor name.
|
| 🏦 Payouts Tab | |||
| Process payouts | ON | Toggle |
If "No" app won't receive and synchronize payouts.
⚠️ Says "No" but toggle uses On/Off. Also "app" not "Synder".
|
| Transfer Funds To | Checking | Dropdown |
App will transfer funds from sales bank account to this one for payout transactions.
⚠️ "App" — should be "Synder"
|
| 🌐 Multicurrency Tab | |||
| (Entire tab) | — | Info | No settings — instructional tab directing users to Sales, Fees, and Expenses tabs for per-currency account configuration. |
Payouts → Process payouts helper says "If 'No'…" but the actual toggle shows On/Off. This was also flagged in the previous audit. The toggle UI says one thing, the copy says another.
Helper texts alternate between 3 different patterns:
| # | What | Impact | Effort | Priority | Action |
|---|---|---|---|---|---|
| 1 | "Update unavailable" blocker | Critical | Medium | P0 | Investigate why loading spinners never resolve. Add timeout + graceful fallback. Allow partial save. |
| 2 | "App" → "Synder" | High | Very Low | P0 | Global find-replace in all settings helper texts. 5-minute fix. |
| 3 | Auto-sync disabled state copy | High | Very Low | P0 | Replace "Turn on auto-sync" with "Auto-sync requires Auto-import to be enabled." |
| 4 | Standardize upsell messages | High | Low | P1 | Create one upsell component: "[Feature] is available on [Plan] and above. Compare plans →" |
| 5 | Yes/No → On/Off in Payouts | High | Very Low | P1 | Change "If 'No'…" to "When disabled, Synder won't receive or sync payouts." |
| 6 | Add "Learn more" to complex settings | Medium | Low | P1 | Add help links to: Inventory management, Product mapping, Apply generic tax code, COGS fields. |
| 7 | Standardize helper text voice | Medium | Medium | P2 | Rewrite all helpers to: "When enabled, Synder will [action]. When disabled, [consequence]." |
| 8 | QBO Classes warning copy | Medium | Low | P2 | Add link to QBO class management. Explain in plain English what "classes" are and why they matter. |
| 9 | Add missing helper texts | Medium | Low | P2 | Add helpers to: Record transactions with, If matching product NOT found, Created product type, Apply generic tax code, Default tax code. |